Privacy Policy

In this Privacy Policy:

We/us/our means Trustee for the Monkey Trust trading as Local Business Accelerator ABN 65 720 457 916

Website means the domain name www.lbaccelerator.com.au or www.localbusinessaccelerator.com.au and any sub-domains.

You/Your means any person who accesses our Website or contacts us in person or by phone with regard to the products and services provided by us.

Commitment to privacy

We are genuinely committed to protecting your privacy. This Privacy Policy sets out how we collect, manage and use the personal information we gather from our potential and current customers, suppliers, clients and anyone else who might access the Website or use our services.  We are bound by the Privacy Act 1988 (the Act), the Australian Privacy Principles (APP) and the Credit Reporting Privacy Code (CR Code).

Our Privacy Policy deals with:

• how we collect information;

• how we use and disclose any information we collect;

• how we protect the personal information we collect;

• how you can access the personal information we may hold about you;

• how to make a complaint about a privacy breach under this policy; and

• how we will deal with breach of privacy complaints.

We value your privacy, and as such, we have taken the necessary precautions to comply with the Act, APP and CR Code.

Type of Information Collected

The types of personal information that we collect typically includes your:

• legal name;

• contact details (such as address, business address, telephone and email);

• date of birth;

• occupation and employment information;

• references;

• business information;

• financial information (such as assets, liabilities, income and expenditure, account details, books of account, profit and loss statements, financial intelligence, sales records, budgets, targets, performance measures and other data);

• financial information such as assets, liabilities, income and expenditure;

• complaint details; and

• involvement as a party in pending and completed legal proceedings.

Other types of personal information that we collect relates to credit information. This typically includes:

• identification information;

• credit liability information;

• credit history;

• type and amount of credit;

• details of amounts payable and when such amounts are payable;

• repayment history, including when payments were made and whether payments were made when due; and

• default information.

Collecting personal information

We collect personal information for a number of reasons, however the main reasons why we may collect personal information from you are:

• to review and assess your financial and sales data in the course of providing our services, with a view to increasing your sales;

• to process transactions;

• to determine and assess the acceptability of any application that you might make to provide you with a credit account, and any other services we may offer from time to time;

• to identify or contact you;

• to improve our Website and customer service by receiving feedback on our products and services;

• to assist us in responsibly marketing our products;

• to assist in the preparation and co-ordination of the newsletters and product updates that we send from time to time;

• so that we can communicate with our customers, suppliers and other persons or organisations that we do business with;

• to generate aggregated statistical information for commercial purposes; and

• comply with all relevant laws and regulations.

We may collect personal information from you in a number of different ways for example:

• when you allow us to access your records or data;

• when you provide us with information;

• when you apply for, purchase or utilise any of our products;

• when you provide your details through our Website or any similar publications;

• when you request information from us about our products and services; or

• if you fill out any of our surveys or marketing material.

Anonymity and Pseudonymity

You can deal with us anonymously when it is lawful and reasonably practicable to do so.  For example, when making general enquiries about our products or services that do not involve the completion of an application for our products or services.

Destruction of unsolicited personal information

If we become aware that we have received unsolicited personal information without your consent, we will destroy or de-identify that information.

Using your personal information

By using our Website, purchasing any of our products or using our services you agree that in respect of any of your personal information received by us:

• we will be entitled to record that information and use it in accordance with this policy;

• we will be entitled to contact third parties, the details of which you have given us as part of your application with us;

• we may use that information to contact you about our products and support services or to provide you with general information about us;

• we may provide your personal information to our technical service providers for the purpose of operating the Website; and

• we may use the information we collect from you for the purposes of improving our products or services, or to collect information for the purposes of statistical or marketing analysis.

Personal information collected by us for the above purposes may be distributed globally.

Apart from the circumstances set out above, unless required by law, we will not disclose any personal information we collect from you without your specific consent.

Changing and accessing information  

If you wish to change or update any of your personal information or you wish to access the personal information we hold about you please contact us and we will arrange for this to occur.  We will endeavour to respond to your request within 14 days. You may be charged a fee for access to this information.

Commercial Communications

In accordance with the terms of this policy we may communicate with you to provide information about our products, support services and ongoing training, special offers, promotions or other matters that we believe may be of interest to you.

We will not send third party advertising information to you without first asking you whether you want to receive this information.

If you are receiving communications from us and you no longer wish to receive these communications please contact us and inform us that you wish to unsubscribe.

How we secure your personal information

We will take reasonable steps to keep the information we collect about you secure and to prevent unauthorised access to this information.  However, we cannot give any guarantees or warranties about the security of your information and we will not be held liable for any loss or damage that you may suffer as a result of any unauthorised access to your information.

Use of cookies

Cookies are pieces of text that are transferred into the memory of your computer to store preferences, record session information and collect information on how you visit and access our Website. The use of cookies can improve the efficiency of your navigation of our Website and generally assist in our quest to provide services to you in the most convenient and prompt manner.

Credit related information

We may use personal information to assess your credit situation when you apply for some products or services.

We might ask you for information about yourself and then seek a credit report from a credit reporting agency.

We’ll always tell you before we seek a credit report, and we won’t get one if you’re under 18.

The credit report provided by a credit reporting agency may include information like your employment history, previous credit checks, any problems you’ve had paying bills and whether those issues were resolved.  We use this information to assess whether we’re entering into an arrangement that is sensible for both you and us.

After you become a client, we store the crucial bits of information from the credit report.  We may continue to use this information to examine, assess and process your information or application, and to provide other services we may offer from time to time.

We don’t use credit related information to generate marketing lists.  Sometimes, we might ask a credit reporting agency to do that for us. You can ask the credit reporting agency not to use your information for these purposes by getting in touch with them directly.

We work with client service partners inside and outside Australia. Where necessary, we give our partners access to the credit information they need to help us provide our services.

You can get access to credit related information we hold about you, ask us to correct it, or make a complaint, as described elsewhere in this policy.  If we agree that our records need to be corrected, and we’ve previously disclosed that information to a credit reporting agency or other person, we’ll tell them about the correction too.

You can ask the credit reporting agencies not to use or disclose the information in their files if you think you have been or are likely to become a victim of fraud.

You can find out more about the credit reporting agencies we work with at www.veda.com.au, https://creditorwatch.com.au/ and www.dnb.com.au. Their websites give their contact details and their policies about the management of your personal information.

Access and correction

Australian Privacy Principles 12 and 13 allow you to access and correct the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the details set out below.

Opt in and Opt out policy

We allow you to control all communications directed to you.

We may send you e-mail communications to provide information which we think you will find useful, including information about new products and services from us. You can unsubscribe from any e-mail list by following the simple instructions on how to immediately unsubscribe or opt out, which are included in all our e-mail newsletters. Alternatively, you can contact us on the details set out below.

If you change or move e-mail addresses please let us know so we can redirect your e-mail to your new address.

Privacy complaints

You may make a complaint if you believe that we have breached this Privacy Policy, the Act, the APP or the CR Code by contacting us at the details in the last paragraph.

We will endeavour to deal with your complaint as soon as is reasonably practicable.  If we are unable to satisfactorily resolve your complaint, it may be referred to a recognised external dispute resolution scheme.

You can also contact the Office of the Australian Information Commissioner by visiting the following website and following the steps listed on the website: www.oaic.gov.au/privacy/privacy-complaints.

Changes to the Privacy Policy

We reserve the right to change, modify or amend our Privacy Policy at any time by updating this policy on our Website or by other means without any other form of notice.  If we are of the belief that any change to our policy will materially affect our customers, we will provide notice of the change(s) that have occurred.

Contact us

Please direct all queries about this Privacy Policy, information regarding the retention of your personal details, requests for correction of personal information and complaints to us:

Local Business Accelerator Privacy Department

Email: privacy@lbaccelerator.com.au